For the original owner who purchased product(s) directly from us online (ButtersBrand.com), if for whatever reason your purchase has not met your expectations, within 30 days, Click here to use the “contact us” form to request a refund.
Butters Brand Product Warranty is as follows:
Butters Brand guarantees all our products will be free from material defects in materials and workmanship under normal use for a period of 90 days from purchase date.
What is not covered after 30 days:
- Any conditions, malfunctions or damage not resulting from defects in materials and workmanship.
- Damage of a product resulting from unauthorized modification of the product(s)
- Damage of any product resulting from negligence.
- Damage from failure to follow washing instructions, including the use of bleach or other harmful chemicals.
- Damage from failure to follow the installation instructions provided by Butters Brand, either from our website or in written form.
- Use of products outside of intended purposes.
- Theft of product(s)
- Loss of product(s)
Depending on the nature of the defect and product availability, we will either: (1) replace your product, (2) issue you a refund. The customer is responsible for shipping expenses concerning warranty returns. It is highly recommended that you purchase tracking and insurance for your shipment, as we cannot be held responsible for damaged or lost returns.
To request a warranty return:
Simply use the contact form located on this website. Butters Brand makes every effort to respond within 24 hours.
For international orders please ensure that you clearly mark all your return packaging as “Goods Returned Under Warranty” before sending, as we cannot accept customs charges.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.